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Product returns
We want shopping at Akmenukų Magija to be simple and straightforward. If a product you purchased is not suitable, you change your mind, or you receive a defective, damaged or incorrect product, please refer to the return procedure below.
14-Day Right of Return
A Buyer who is a consumer has the right, in cases provided for by applicable law, to withdraw from a distance purchase agreement within 14 days of receiving the product, without giving any reason.
To return a product, please contact us within this period by email:
In your email, we recommend including your order number, specifying the product you wish to return and informing us that you wish to exercise your right of withdrawal.
Condition of Returned Products
When returning a product, its packaging may only be damaged to the extent necessary to inspect the product.
The Buyer has the right to inspect the product only to the extent necessary to establish its nature, characteristics and functioning. The Buyer is responsible for any diminished value of the product resulting from handling beyond what is necessary to inspect it.
The Buyer may be asked to provide proof of purchase or other information that allows us to identify the order.
How to Return a Product
- Contact us at info@akmenukumagija.lt and let us know which product you would like to return.
- Wait for our response with the current parcel locker details and the information required for the return.
- Pack the product securely to prevent damage during shipping.
- Ship the product to the specified parcel locker.
Products may be returned using LP Express, DPD or Omniva parcel lockers mentioned in our Terms and conditions
Who Pays the Return Shipping Costs?
If you are returning a product of satisfactory quality,the direct return shipping costs are paid by the Buyer.
If the product is defective, damaged or you received an incorrect product,reasonable return shipping costs are paid by the Seller.
Defective, Damaged or Incorrect Products
If you receive a defective or damaged product, or a product different from the one you ordered, please contact us at:
In your email, please include:
- your order number;
- a description of the issue or reason for the return;
- include the product's and (or) the parcel's photographs and/or a videoshowing the issue.
Once we receive the returned product, we will inspect it and inform you whether the return has been approved and how the issue will be resolved.
Refunds
If you exercise your 14-day right of withdrawal, the amounts paid will be refunded in accordance with applicable law, no later than 14 days from the date on which we receive your notification of withdrawal.The Seller may withhold the refund until the product has been returned or the Buyer provides evidence that it has been shipped back.
The refund will be made using the same payment method used for the original transaction, unless otherwise agreed with the Buyer.
If the product was purchased at a discount, the amount actually paid for the product will be refunded.
If a defective product is returned or you received an incorrect product, the relevant amount paid and, where applicable, the associated shipping costs will be refunded.
Products That Cannot Be Returned
The right to withdraw from a distance purchase agreement does not apply in cases where exceptions are provided for by the applicable laws of the Republic of Lithuania.
Have Questions About Returns?
If you are unsure whether a product can be returned or have any questions about the return process, please contact us:
Email: info@akmenukumagija.lt
We will help you arrange the return and provide the necessary shipping information.